Mozilla


9
Aug 10

Glass House Conversation: Transparency v Clarity

This week I’m moderating an online conversation at the Glasshouse Conversations site — an electronic outgrowth of a series of in-person conversations a couple of years ago.

I’ve written about my trip there before on this blog; they’ve also put up a page with a video about our conversation there on Transparency. It was a unique and amazing experience — and an interesting conversation and day took place. As the video makes pretty clear, a lot of people came in with the expectation of talking primarily about physical and architectural transparency, but I’ve been more interested in transparency as a metaphor — as a way to live your life, as a way to manage organizations. A lot of interesting ideas came out of the blending of physical and metaphorical ideas of what transparency is.

Of course, in my time at Mozilla this has been a theme we’ve come back go again and again, as we try to learn and discover how to lead effectively in an organization built on ideals of transparency. (That isn’t the only ideal, and there are many others that it interacts with regularly, but it is an important one for us.)

Leading transparently is often hard – it’s tough to know how to be most effective, how to get things done – and often, being transparent seems to be counterproductive. John Maeda, after spending his first year as President of RISD trying to be as transparent as possible, wrote this piece on transparency versus clarity, and a lot of things clicked for me as I read it – I’ve come back to it often over the past year or so.

And then the Wikileaks/Afghanistan papers situation occurred — and while leaking confidential information is nothing new, I think that the scope of the information leaked, and the way that it was leaked, is something that is quite modern. It raises a serious question: is it even possible to keep secrets in organizations and governments now? Should it be? Is this new transparency good, destructive, a little bit of both, or is it just too early to tell?  Jeff Jarvis posted a nice piece for thinking about this a couple of weeks back.

I’ve got lots of thoughts here, as you might imagine — living and breathing Mozilla over the past 5 years has made some things very clear and others not so much but not that many answers myself, so I’d love to hear (and engage with) a broad range of thoughts on this during the week.

I’m very happy to be moderating this Glass House Conversation online. Please contribute.


11
May 10

What’s Next for Me (But Not Yet!)

I just announced internally that after 5 years at Mozilla, and a couple as the CEO, I’ve decided to leave later this year to join Greylock Partners as a venture partner.

I’ll be in my role here at Mozilla until we conclude a successful search for a new CEO, and intend to stay involved and on the Board of Directors.

I’ll have more to say about Mozilla over the next few months as we go through transition — I’m incredibly proud of the work we’ve done over the last several years, and very optimistic about what the future holds.

And I’ll have  more to say about Greylock as I move into my new role there. Venture investing is what I’ve wanted to do for quite a long time — I’ve been involved in many startups, even building an incubator a decade ago, and have interests that span enterprise, open source, and the broader web, among others. I’m incredibly excited to join an amazing team there — it’s a firm that I’ve noted to be incredibly strongly oriented towards entrepreneurs — it really matches my sensibilities as an operator extremely well.

Will be blogging and tweeting (@johnolilly) as per normal — more soon. Below is the letter I sent to everyone here at Mozilla, who I am deeply indebted to and proud of.

Everyone,

As my five year anniversary at Mozilla approaches, I’ve decided that it’s time for me to move on to my next role sometime later this year. This won’t happen today or tomorrow — I expect to be here and working for several months yet, and I’m planning to stay on the Board of Directors.

This is a tough note for me to write — I feel so incredibly lucky and humbled to have worked on such an amazing project, with such spectacular people, for the last few years.

But I’ve always been a startup guy at heart — Mozilla was originally going to be a quick volunteer effort for me, but quickly turned into a full time job, and at the beginning of 2008 turned into the CEO job that I have now. I’ve really been missing working with startups, and want to learn how to invest in and build great new startups, so am planning to join Greylock Partners as a Venture Partner once we transition here.

I’m in no rush, and the most important thing to me is to build the strongest Mozilla we can, with the best leadership possible. So my plan is to stay through that transition — we’re starting a CEO search now, and plan to do it in as transparent a way as possible — which means I’ll continue in my CEO role as normal for several more months, at least.

I’ll have more to say on the transition as we figure things out more clearly, but for now, business as usual. We’ve got Firefox 4 to ship, and Firefox on multiple mobile platforms. We’ve got our web services like Weave to stand up and make available to millions of users.

For now, though, I really want to communicate a deep gratitude to each of you — over the past few years we’ve done an amazing amount together, and changed the world in so many meaningful ways. 400 million users are directly touched every day by the work we’ve done so far, and many, many more are using better browsers because of our work. There are many more contributions and victories to come.

John


6
May 10

More on Net Neutrality

Today FCC Chairman Julius Genachowski issued a statement that articulated a new jurisdictional approach, based on Title II of the Communications Act, to realize the open Internet principles commonly known as net neutrality. By addressing the common carrier aspect of broadband services, the proposal seeks to limit regulatory reach by focusing on the transmission component. The essence of a common carrier is that they provide data transport, unaltered, and without discrimination, irrespective of its type or origin. The narrowly tailored approach is intended to address the fears and concerns held by many, ourselves included, that the FCC would acquire authority to regulate the Internet – which few think is good idea.

While fights over jurisdictional basis will provide ample material for debate and discussion, what’s most important is that the open Internet principles are adopted. An open Internet is essential to the continued innovation, growth, and entrepreneurship that has changed our lives and created a host of new opportunities.

Let’s not forget, the Internet is young. For example, it’s been roughly 7,000 days since the announcement of the world wide web. Who would have predicted its impact on our lives in this short period? Companies like YouTube, Twitter and Facebook didn’t even exist 2,200 days ago. There is no dispute that the web has facilitated profound social, economic, and even political change all around the world. Even notions that were once new like “ecommerce” have faded away, as now, nearly all forms of commerce touch upon or utilize the Internet. Remember when we even wondered whether people would shop online? A 2009 study by Professor John Quelch published in the Harvard Business Review estimated that the web accounted for $85 billion in annual retail transactions.

Openness is the quintessential quality of the Internet upon which all of these developments are founded. Given our experience in this short time, what the next 7,000 days will look like is no doubt uncertain. What is certain, however, is that if we fail to preserve and protect the open Internet, we risk losing the full promise of the web. That’s a risk not worth taking, especially in light of what we’ve seen so far.

We commend the Commission for its efforts to strike the proper balance of preservation without over-reaching. What Chairman Genachowski has proposed demonstrates exceptional awareness of the importance of preserving key principles of Internet openness without wholesale over-regulation.


23
Mar 10

Kit

I’ll explain the significance of the picture later, but for now, here’s the background: it’s me, on a Christmas morning a long time ago, in the basement of the Rome, NY house where we lived. Obviously, I’m adorable, but that’s not my point right now. The more important feature of the picture is the television at the right — it’s a Heathkit, and I’ll talk about it more below.

Ever since the iPad was announced & described, I’ve had the elements of a post swirling around in my head. My friend Ben last week wrote his, and it says a lot of the things that I was planning to say — you should go read it. I don’t necessarily think all of the same things are important, although I agree with him on most of it. For me, the essential point is that we — Americans, netizens, techies, almost any grouping that I can think of that’s meaningful — are at our best when we are makers, when we tinker, when we invent. We’re at our best when we’re taking things apart — whether it’s technology, laws, organizations — twisting them around to see how they work, tweaking them this way and that, and eventually creating something new.

Invention and entrepreneurship is at the heart of change and progress; hacking and tinkering is the thing that leads to that invention.

In a nutshell, what worries me about the trajectory of computing is not so much the emergence of tightly-controlled, non-tinkerable boxes, but the presumption that “normal people” don’t ever want to tinker, don’t want to be bothered with understanding how things work. I think it’s not true, really — certainly not for everyone — but I even think that this distinction between “normal people” and “tinkerers” or “techies” or “makers” is bogus at best, and really dangerously corrosive at worst.

So like Ben, I’ll get an iPad and am really excited about it from an interaction point of view (so please be clear, this is not an anti-iPad rant or an anti-Apple rant), and because it makes computing more human scale than ever — just like my Kindle has done. But I have real misgivings about it because of the controlled, closed stance that it’s starting from, and that other technology companies and technologists are adopting.

But first, a little bit of a story about my own background and evolution as an engineer, and how that happened at all.

When I was growing up, I remember my dad futzing around with everything. I remember him having a workshop in each of the houses we lived in (we moved around every few years as the Air Force stationed him in different places). I remember him working on our cars, our plumbing, and on our electrical systems in every house, on appliances, everything. I remember we seem to have built a deck for every house we ever lived in.

But I have this especially strong memory that until I was probably 10 or 11, every television we bought would come in a kit, as a box full of parts, that Dad would put together — it was always a project for him. Now, as a kid, having a Heathkit television was basically mortifying. I mean, I just wanted us to go buy a “normal” television at Sears like everyone else did. Our TV didn’t look like other folks, and being different as a kid is always a tough feeling.

And, in fact, our first computer was a Sinclair Z-80 that, you guessed it, came in a kit. Then, since there was no prepackaged software to run on it, I typed in a bunch of BASIC programs from BYTE magazine. Good times.

The upside of that awkward feeling as a kid, though, has been significant and long lasting. The upside is that I’ve never really viewed technology as something that was magic. It always had components that added up to the whole, that you could replace, that you could mix in different ways. I’ve always felt like technology (and organizations, and laws, and most everything else) comes to us in a way that we should be poking at it, thinking about how things work, wondering how to make things better, wondering what would happen if you removed certain things.

I think people will say to me: “Well, of course. You’re an engineer; you’re a tinkerer. That’s what engineers do — normal people don’t assume they can rewire their house, or swap out a power supply on their TV or change the way an operating system works.”

But I think that’s bogus. It’s not like I was born an engineer — the instinct to fiddle with things isn’t something we’re born with. I became a tinkerer because I was exposed to surfaces that allowed — that invited — it. I figured out that I liked tweaking and building and creating because I got a bunch of chances to do that stuff, from hardware to software and everything in between. I knew I could do it because Dad modeled that behavior, but also because the stuff we had around the house was inspectable and malleable.

Don’t misunderstand: I don’t think it’s a real problem that I can’t change the capacitors in my television today — I think that the most interesting surfaces for tinkering tend to evolve over time — and today the primary tinkering substrate appears to me to be the open web.

What I do think is a problem is that today, unless you buy the Apple SDK you can’t modify the software on the device that you already purchased — that jailbreaking is criminalized and actively fought against. That’s a problem not because $99 is so exorbitant, but because people who don’t know they could be tinkerers — who haven’t gotten the chances that they need — won’t ever get them in that situation. That’s a problem.

I do think there’s tremendous creativity being unleashed by the rise of the iPhone and next the iPad — that’s a great thing. And I don’t really have any problem with Apple building systems the way they want to — they create excellent products and experiences.

The thing that I’m worried about is this feeling that seems to be growing in technology communities that “normal people” — these non-tinkerers — don’t want to tweak things, shouldn’t be allowed to tweak things, can’t be trusted with technical matters. Many will choose not to, I completely agree. But we shouldn’t presume such.

We all have the potential inside us to make things. But we’re not born into the world as makers — the world around us — the people in it and the artifacts in it — help us to discover what we can be.


22
Feb 10

Browser Choices

On the occasion of Microsoft starting to roll out tests of the Browser Choice Screen in parts of Europe this week, Mitchell and I, along with others, have written a short letter about why choices that we make matter greatly, and why browser choice matters now more than ever.

There are a lot of things to say here, and I’ll repost the content of our letter below (you can find it as well at opentochoice.org, a mini-site we’ve set up to celebrate and explore the choices that we have and need).

But the argument we’re making boils down to this:

  • The Web browser colors the way that you see and interact with the Web — it’s an increasingly important mediating piece of technology.
  • We’ve built Firefox to reflect the values of user control and security — and we always will. There are short and long term implications of this design point of view.
  • But more important than choosing Firefox is that people make informed choices about the technology they use — it’s more important that you understand why you’re using the tools you’re using than any one specific choice.

We feel, too, like the issue of putting users, not servers, in control of their online lives will keep coming up more and more loudly in the coming months and years. Not everyone is working from the same point of view, and choices will matter in the long run.

I hope that you’ll write & blog & tweet about the important aspects of choice and user control as well, to add your voice to the conversation.

Web Browser Choice Matters

Our lives are full of choices. Where to eat? What to read? Who to spend time with?

The choices we make determine the quality of our life, and how we see the world. So many of these choices we take quite seriously, weighing the consequences, thinking about the implications, and choosing carefully and thoughtfully.

So it’s strange, then, that the majority of people in the world haven’t ever considered the Web browser on their computer or mobile phone — that so many people every day use the browser that comes by default.

It’s an important choice because the Web browser has become one of the most critical and trusted relationships of our modern lives – with nearly perfect knowledge of everything we do. It is the lens through which we look at the virtual world, and the medium by which we connect, learn, share, and collaborate. The browser you choose is responsible for providing you with the necessary tools to manage your online life, and to protect your privacy and security.

And so we’re pleased to support the European Commission and Microsoft in also recognizing how important choice is. In accordance with a landmark settlement, if you’re using a Windows PC in Europe and you’re still using the default Web browser, in the coming weeks and months you’ll see a Browser Choice screen appear. That screen will provide you the opportunity to make an active choice in the source of the software that acts on your behalf to broker your online experiences, and meet your own unique needs and interests.

As an international non-profit organization, Mozilla has always believed that the freedom to make smart choices should be central to making the Web, and the world, a better place. This shows through with Mozilla Firefox, a free, open-source Web browser that more than 350 million people around the world have chosen to use every day. Values of choice and self-determination are built into everything that we do, including Firefox.

We believe that the Browser Choice screen is an important milestone towards helping more people take control of their online lives — and we hope for the conversation to become broader and deeper. We’ve set up opentochoice.org as one place for you to discuss what this choice means to you — and we hope that you’ll add your own voice to this conversation and those to come.

Whether or not you decide to keep your current Web browser, we encourage you to learn more about your browser and the impacts it has on the way you see the world, and to make your own choice.

Mitchell Baker, Mozilla Chair & John Lilly, Mozilla CEO