Mozilla


6
May 10

More on Net Neutrality

Today FCC Chairman Julius Genachowski issued a statement that articulated a new jurisdictional approach, based on Title II of the Communications Act, to realize the open Internet principles commonly known as net neutrality. By addressing the common carrier aspect of broadband services, the proposal seeks to limit regulatory reach by focusing on the transmission component. The essence of a common carrier is that they provide data transport, unaltered, and without discrimination, irrespective of its type or origin. The narrowly tailored approach is intended to address the fears and concerns held by many, ourselves included, that the FCC would acquire authority to regulate the Internet – which few think is good idea.

While fights over jurisdictional basis will provide ample material for debate and discussion, what’s most important is that the open Internet principles are adopted. An open Internet is essential to the continued innovation, growth, and entrepreneurship that has changed our lives and created a host of new opportunities.

Let’s not forget, the Internet is young. For example, it’s been roughly 7,000 days since the announcement of the world wide web. Who would have predicted its impact on our lives in this short period? Companies like YouTube, Twitter and Facebook didn’t even exist 2,200 days ago. There is no dispute that the web has facilitated profound social, economic, and even political change all around the world. Even notions that were once new like “ecommerce” have faded away, as now, nearly all forms of commerce touch upon or utilize the Internet. Remember when we even wondered whether people would shop online? A 2009 study by Professor John Quelch published in the Harvard Business Review estimated that the web accounted for $85 billion in annual retail transactions.

Openness is the quintessential quality of the Internet upon which all of these developments are founded. Given our experience in this short time, what the next 7,000 days will look like is no doubt uncertain. What is certain, however, is that if we fail to preserve and protect the open Internet, we risk losing the full promise of the web. That’s a risk not worth taking, especially in light of what we’ve seen so far.

We commend the Commission for its efforts to strike the proper balance of preservation without over-reaching. What Chairman Genachowski has proposed demonstrates exceptional awareness of the importance of preserving key principles of Internet openness without wholesale over-regulation.


23
Mar 10

Kit

I’ll explain the significance of the picture later, but for now, here’s the background: it’s me, on a Christmas morning a long time ago, in the basement of the Rome, NY house where we lived. Obviously, I’m adorable, but that’s not my point right now. The more important feature of the picture is the television at the right — it’s a Heathkit, and I’ll talk about it more below.

Ever since the iPad was announced & described, I’ve had the elements of a post swirling around in my head. My friend Ben last week wrote his, and it says a lot of the things that I was planning to say — you should go read it. I don’t necessarily think all of the same things are important, although I agree with him on most of it. For me, the essential point is that we — Americans, netizens, techies, almost any grouping that I can think of that’s meaningful — are at our best when we are makers, when we tinker, when we invent. We’re at our best when we’re taking things apart — whether it’s technology, laws, organizations — twisting them around to see how they work, tweaking them this way and that, and eventually creating something new.

Invention and entrepreneurship is at the heart of change and progress; hacking and tinkering is the thing that leads to that invention.

In a nutshell, what worries me about the trajectory of computing is not so much the emergence of tightly-controlled, non-tinkerable boxes, but the presumption that “normal people” don’t ever want to tinker, don’t want to be bothered with understanding how things work. I think it’s not true, really — certainly not for everyone — but I even think that this distinction between “normal people” and “tinkerers” or “techies” or “makers” is bogus at best, and really dangerously corrosive at worst.

So like Ben, I’ll get an iPad and am really excited about it from an interaction point of view (so please be clear, this is not an anti-iPad rant or an anti-Apple rant), and because it makes computing more human scale than ever — just like my Kindle has done. But I have real misgivings about it because of the controlled, closed stance that it’s starting from, and that other technology companies and technologists are adopting.

But first, a little bit of a story about my own background and evolution as an engineer, and how that happened at all.

When I was growing up, I remember my dad futzing around with everything. I remember him having a workshop in each of the houses we lived in (we moved around every few years as the Air Force stationed him in different places). I remember him working on our cars, our plumbing, and on our electrical systems in every house, on appliances, everything. I remember we seem to have built a deck for every house we ever lived in.

But I have this especially strong memory that until I was probably 10 or 11, every television we bought would come in a kit, as a box full of parts, that Dad would put together — it was always a project for him. Now, as a kid, having a Heathkit television was basically mortifying. I mean, I just wanted us to go buy a “normal” television at Sears like everyone else did. Our TV didn’t look like other folks, and being different as a kid is always a tough feeling.

And, in fact, our first computer was a Sinclair Z-80 that, you guessed it, came in a kit. Then, since there was no prepackaged software to run on it, I typed in a bunch of BASIC programs from BYTE magazine. Good times.

The upside of that awkward feeling as a kid, though, has been significant and long lasting. The upside is that I’ve never really viewed technology as something that was magic. It always had components that added up to the whole, that you could replace, that you could mix in different ways. I’ve always felt like technology (and organizations, and laws, and most everything else) comes to us in a way that we should be poking at it, thinking about how things work, wondering how to make things better, wondering what would happen if you removed certain things.

I think people will say to me: “Well, of course. You’re an engineer; you’re a tinkerer. That’s what engineers do — normal people don’t assume they can rewire their house, or swap out a power supply on their TV or change the way an operating system works.”

But I think that’s bogus. It’s not like I was born an engineer — the instinct to fiddle with things isn’t something we’re born with. I became a tinkerer because I was exposed to surfaces that allowed — that invited — it. I figured out that I liked tweaking and building and creating because I got a bunch of chances to do that stuff, from hardware to software and everything in between. I knew I could do it because Dad modeled that behavior, but also because the stuff we had around the house was inspectable and malleable.

Don’t misunderstand: I don’t think it’s a real problem that I can’t change the capacitors in my television today — I think that the most interesting surfaces for tinkering tend to evolve over time — and today the primary tinkering substrate appears to me to be the open web.

What I do think is a problem is that today, unless you buy the Apple SDK you can’t modify the software on the device that you already purchased — that jailbreaking is criminalized and actively fought against. That’s a problem not because $99 is so exorbitant, but because people who don’t know they could be tinkerers — who haven’t gotten the chances that they need — won’t ever get them in that situation. That’s a problem.

I do think there’s tremendous creativity being unleashed by the rise of the iPhone and next the iPad — that’s a great thing. And I don’t really have any problem with Apple building systems the way they want to — they create excellent products and experiences.

The thing that I’m worried about is this feeling that seems to be growing in technology communities that “normal people” — these non-tinkerers — don’t want to tweak things, shouldn’t be allowed to tweak things, can’t be trusted with technical matters. Many will choose not to, I completely agree. But we shouldn’t presume such.

We all have the potential inside us to make things. But we’re not born into the world as makers — the world around us — the people in it and the artifacts in it — help us to discover what we can be.


22
Feb 10

Browser Choices

On the occasion of Microsoft starting to roll out tests of the Browser Choice Screen in parts of Europe this week, Mitchell and I, along with others, have written a short letter about why choices that we make matter greatly, and why browser choice matters now more than ever.

There are a lot of things to say here, and I’ll repost the content of our letter below (you can find it as well at opentochoice.org, a mini-site we’ve set up to celebrate and explore the choices that we have and need).

But the argument we’re making boils down to this:

  • The Web browser colors the way that you see and interact with the Web — it’s an increasingly important mediating piece of technology.
  • We’ve built Firefox to reflect the values of user control and security — and we always will. There are short and long term implications of this design point of view.
  • But more important than choosing Firefox is that people make informed choices about the technology they use — it’s more important that you understand why you’re using the tools you’re using than any one specific choice.

We feel, too, like the issue of putting users, not servers, in control of their online lives will keep coming up more and more loudly in the coming months and years. Not everyone is working from the same point of view, and choices will matter in the long run.

I hope that you’ll write & blog & tweet about the important aspects of choice and user control as well, to add your voice to the conversation.

Web Browser Choice Matters

Our lives are full of choices. Where to eat? What to read? Who to spend time with?

The choices we make determine the quality of our life, and how we see the world. So many of these choices we take quite seriously, weighing the consequences, thinking about the implications, and choosing carefully and thoughtfully.

So it’s strange, then, that the majority of people in the world haven’t ever considered the Web browser on their computer or mobile phone — that so many people every day use the browser that comes by default.

It’s an important choice because the Web browser has become one of the most critical and trusted relationships of our modern lives – with nearly perfect knowledge of everything we do. It is the lens through which we look at the virtual world, and the medium by which we connect, learn, share, and collaborate. The browser you choose is responsible for providing you with the necessary tools to manage your online life, and to protect your privacy and security.

And so we’re pleased to support the European Commission and Microsoft in also recognizing how important choice is. In accordance with a landmark settlement, if you’re using a Windows PC in Europe and you’re still using the default Web browser, in the coming weeks and months you’ll see a Browser Choice screen appear. That screen will provide you the opportunity to make an active choice in the source of the software that acts on your behalf to broker your online experiences, and meet your own unique needs and interests.

As an international non-profit organization, Mozilla has always believed that the freedom to make smart choices should be central to making the Web, and the world, a better place. This shows through with Mozilla Firefox, a free, open-source Web browser that more than 350 million people around the world have chosen to use every day. Values of choice and self-determination are built into everything that we do, including Firefox.

We believe that the Browser Choice screen is an important milestone towards helping more people take control of their online lives — and we hope for the conversation to become broader and deeper. We’ve set up opentochoice.org as one place for you to discuss what this choice means to you — and we hope that you’ll add your own voice to this conversation and those to come.

Whether or not you decide to keep your current Web browser, we encourage you to learn more about your browser and the impacts it has on the way you see the world, and to make your own choice.

Mitchell Baker, Mozilla Chair & John Lilly, Mozilla CEO


17
Jan 10

iPhone & Android

I’ve had a Nexus One for a couple of weeks now, and think that with Android 2.1, it’s a good advance. Right at the moment, I’m having issues with the battery — can’t hold a charge for more than about 5 minutes, even after multiple varieties of soft & hard resets. But setting that aside, I think it’s a good device with a good operating system.

A few thoughts on the comparisons — I think I’m not adding much here that hasn’t already been written:

  • The fit & finish of the hardware I like on the Nexus One a little better than on my iPhone — but you should take that with a grain of salt, since my iPhone is more than a year old.
  • Nexus One is much faster than my 3G iPhone, which is getting slower and slower with higher latency all the time.
  • The web is a much more legitimate first class citizen on Android than on the iPhone — should be no surprise. It’s just more integrated in dozens of ways. Not as totally web native as Palm, but still really good.
  • Notifications on Android, and background processes that can fetch data and fire notifications, are much, much better than anything on iPhone. (Except for the inability to have app badges — seems like they should add those soon.)
  • And I really like that there are indicator lights — the trackball and the charging light — on the Nexus One to tell you things without needing to unlock the phone.
  • The virtual keyboard on Android has some good advances, but ultimately doesn’t enable the quick accuracy of the iPhone — I think the iPhone is messing with hit targets as you type, depending on the likelihood for each letter — and it helps tremendously.
  • I’m no longer really worried about the lack of applications on Android — it seems very clear that everyone will start writing apps for both iPhone and Android as first tier platforms — but I am a little concerned about the quality of the app experience on Android — the apps just don’t feel like they’re put together nearly as well. It seems like they can access more of the operating system than iPhone apps can, so they should ultimately be more compelling, but the user experience just is very inconsistent at best, and really awful at worst. This is clearly due to the SDK for each OS — Apple’s SDK just seems to allow developers to put together applications that feel better overall. This is just one area where the battle feels a lot like we’re repeating history with an Apple platform versus a more open platform.
  • Google Voice on the Nexus one is a fantastic experience. It’s very clear that traditional telephony is walking dead.

At the end of the day, though, my iPhone experience is just more intimate than my Android experience — it feels more like it has my life on it, while the Android just feels like a very good phone and mobile web device. It’s just easier to get more of what I care about — my pictures, my music, my movies, games I like, and all my books (via the Kindle app) on my iPhone. So it feels more like an integrated part of my life than the Android. As frustrated as I am with my current iPhone 3G because of battery life & sluggishness & general physical-falling-apart, I still feel better when I have it than an Android.

So I’m encouraged by the advances of Android & the Nexus One — and fully expect that the huge array of players in the ecosystem will push things forward more quickly now — ultimately, we as consumers really need a platform for our mobile lives that’s an alternative to Cupertino — not because of what Apple is per se, but because multiple choices means that everyone has to get better.


19
Oct 09

Open Letter Supporting Proposed Net Neutrality

This morning, I’m a signatory on behalf of Mozilla on an open letter to FCC Chairman Julius Genachowski regarding his proposed principles for Net Neutrality. There’s quite a lot of support for this letter — you can see a bit of a writeup here at the WSJ. I think we’ll have a bit more to say on this in the coming days, but for now, I just wanted to highlight a few points.

1. In general, the Net has been neutral for the really explosive innovation phase over the last 15 years or so. Much of what’s being proposed is about protecting that.

2. There’s good experience & real data from around the world that supports neutrality as we move from the first phase of broadband rollout to the next. If you have the time, I highly encourage you to read the FCC-commissioned Broadband Study from the Berkman Center (with Yochai Benkler as Primary Investigator) [PDF link]. There’s actual data in it (a lot of it) and worldwide experience that we can use to develop our own policy.

3. Making sure that the mobile Internet is as open as the wired Internet has been is crucial. We need 1 global Internet, not a collection of non-open ones.

Beyond all that, it’s worth taking the time to read the Chairman’s speech of a couple of weeks back. It’s a fantastic and inspirational speech.